Benchmarking Performance Indicators for Water and Wastewater Utilities

In January 2003 the launch of the QualServe Benchmarking Clearinghouse and its 65 members affirmed the importance of a system of performance indicators to help utilities in the United States and Canada with comparative analyses and ...


Author: AWWA Staff

Publisher: American Water Works Association

ISBN: 1613000197



View: 771

Benchmarking Performance Indicators for Water and Wastewater Utilities 2007

This 2007 survey and report is the second annual companion to the larger, more comprehensive 2005 publication, Benchmarking Performance Indicators for Water and Wastewater Utilities: Survey Data and Analyses Report.


Author: QualServe

Publisher: American Water Works Association

ISBN: 9781613000755

Category: Science

Page: 85

View: 707

With this update to the 2005 publication "Benchmarking Indicators for Water and Wastewater Utilities: Survey Data and Analyses Report," utility managers can determine where their utility performance resides within the industry peer group.

Benchmarking performance

There can be several approaches to arrive at appropriate benchmark for a set of performance indicators . However , it is unlikely that a single approach would work for all , or even most , indicators . Each performance indicator has to ...


Author: Teri

Publisher: The Energy and Resources Institute (TERI)

ISBN: 8179930394

Category: Business & Economics

Page: 156

View: 415

The image and worth of an organization are mirrored in its performance, it is said. This judgement is more relevant, when it comes to organizations, whose mandate is to provide public services. Hence, in order to achieve higher levels of efficiency and greater effectiveness in operations, many organizations have systems in place to measure their own performance that help in strategic decision-making and long-range planning.Performance measurement is almost an inevitable option for urban local bodies today, considering that they have to provide a wide array of public services and deal with large amount of resources, besides the ever-increasing pressure on them to improve quality and approach. This publication provides a well thought-out framework for performance measurement that encompasses the nuances of public provision services. It explains the concept, discusses viable indicators and benchmarks to operationalize performance measurement, and guides how to employ a management information system to monitor performance measurement.The manual has considered three major aspects of civic services - water supply, sewerage services, and solid waste management ? while presenting a road map for developing and implementing a performance measurement system.

Benchmarking Best Practices in Maintenance Management

Key Performance Indicators ( KPIs ) , Benchmarking , and Best Practices Performance indicators , or measures , for best practices are misunderstood and misused in most companies . Properly used , performance indicators should highlight ...


Author: Terry Wireman

Publisher: Industrial Press Inc.

ISBN: 0831131683

Category: Technology & Engineering

Page: 212

View: 169

"As the only reference that provides vital information in a concise and easy-to-use format, Benchmarking Best Practices in Maintenance Management will provide users with all the necessary tools to be successful in benchmarking maintenance management. As a revision of the author's previously successful resource, World Class Maintenance Management, it presents a logical, step-by-step methodology that will enable a company to conduct a cost-effective benchmarking effort. It presents an overview of the benchmarking process, a self analysis, and a database of the results of more than 100 companies that have used the analysis. “This is an excellent reference manual. I believe it should be in the hands of every manager, engineer, and supervisor in the maintenance field.” --James A. Collier, University of Arkansas"

Selection and Definition of Performance Indicators for Water and Wastewater Utilities

Since then , groups of utilities around the world have implemented several indicator systems , and as recently as June 2002 , members of the QualServe Benchmarking Clearinghouse have affirmed the importance of a system of performance ...


Author: Patricia A. Crotty

Publisher: American Water Works Association

ISBN: 158321304X

Category: Science

Page: 125

View: 289

Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Benchmarking Performance Indicators for Water and Wastewater Utilities

Utilizing the 22 performance indicators described in "Selection and Definition of Performance Indicators for Water and Wastewater Utilities," published in 2003, this report presents the summary and comparative analyses on each performance ...


Author: Bill Lauer

Publisher: Amer Water Works Assn

ISBN: 158321366X

Category: Science

Page: 297

View: 565

Utilizing the 22 performance indicators described in "Selection and Definition of Performance Indicators for Water and Wastewater Utilities," published in 2003, this report presents the summary and comparative analyses on each performance indicator. The data helps utilities improve their operational efficiency and effectiveness plus helps them see where they stand in relation to their industry peer group.

Performance Indicators for Wastewater Services

1.4 Performance indicators as a component of benchmarking The implementation of objective-oriented management procedures is an indispensable step for the success of most companies (PBM SIG, 2001). Whether private or public sector, ...


Author: R. Matos

Publisher: IWA Publishing

ISBN: 9781900222907

Category: Science

Page: 192

View: 753

The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators. The publication comprises the text and a CD-ROM with the SIGMA Lite WW software, developed by Instituto Tecnologico del Agua (ITA), Valencia Polytechnic University, Spain. The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices. A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application. This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders. Contents Structure of the wastewater PI-System Data reporting Context Information Performance Indicators Implementation Strategy for the PI-System Appendix 1 - Glossary of technical terms Appendix 2 - Data Definition and Processing Rules Appendix 3 ©SIGMA Lite WW

Benchmarking Academic Key Performance Indicators for Higher Education

It can also be inferred that despite the apparent need for quality tools such as benchmarking , many colleges and ... Over half of the RCTC faculty rated the “ Comparison Benchmarkperformance indicators at the " improving " or " not ...


Author: Tammy Jean Lee


ISBN: MINN:31951P00799547T

Category: Benchmarking (Management)

Page: 218

View: 604

Performance Benchmarking

Rigby (2011b) The first task in a benchmarking exercise is, therefore, to select a product, service or process to benchmark and to consider what may be appropriate key performance metrics. Next, one must choose companies or units to ...


Author: Peter Bogetoft

Publisher: Springer Science & Business Media

ISBN: 9781461460435

Category: Business & Economics

Page: 255

View: 120

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in–depth yet very accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S. Beinecke Professor of Accounting, Yale School of Management CFO, Compensation Valuation, Inc. "I highly recommend this well-written and comprehensive book on measuring and managing performance. Dr. Bogetoft summarizes the fundamental mathematical concepts in an elegant, intuitive, and understandable way." Jon A. Chilingerian Professor, Brandeis University and INSEAD "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking." Christian Parbøl Director, DONG Energy "This book is the primer on benchmarking for performance management." Albert Birck Business Performance Manager, Maersk Oil "This excellent book provides a non technical introduction for performance management." Misja Mikkers, Director, Dutch Health Care Authority "With this very well written and comprehensive introduction to the many facets of benchmarking in hand, organizations have no excuse for not applying the best and cost effective benchmarking methods in their performance assessments." Stig P. Christensen Senior R&D Director, COWI

Guidelines for Benchmarking Performance in the Irrigation and Drainage Sector

Performance indicators are specifically identified to enable the comparison , and to monitor progress towards closing the identified performance gap . Central to the benchmarking process is that the organisation : Wants to understand ...


Author: Hector M. Malano

Publisher: Food & Agriculture Org.

ISBN: 9251046182

Category: Drainage

Page: 44

View: 982

Many formal irrigation schemes are performing inefficiently for a number of reasons, among which the poor performance of irrigation institutions is one. Benchmarking may be defined as the identification and application of organisation specific best practices with the goal of improving competitiveness, performance and efficiency of such schemes. These guidelines are neither perfect nor final; rather, they represent the beginning of a long and exciting process of benchmarking in the irrigation and drainage sector.