How Organisations Measure Success

They can be used to monitor the overall strategic or operational performance of the organisation, as an instrument of ... being compulsory, measuring organisational performance, and having no links 42 How organisations measure success.


Author: Neil Carter

Publisher: Routledge

ISBN: 9781134813643

Category: Social Science

Page: 216

View: 859

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.

Measuring the Success of Organization Development

Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs.


Author: Patricia Pulliam Phillips

Publisher: American Society for Training and Development

ISBN: 9781562868734

Category: Business & Economics

Page: 216

View: 675

Measuring the Success of Organizational Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organizations. Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show “evaluation in action,” providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programs.

The Right Measures

Organizational measures are the foundational building blocks that shape an organization‘s vision and action.


Author: Mark A. Nash

Publisher: CRC Press

ISBN: 9781466575806

Category: Business & Economics

Page: 223

View: 295

Organizational measures are the foundational building blocks that shape an organization‘s vision and action. All too often however, these measures do not receive the attention they deserve. In addition, it is common for organizations to overact and measure too much, resulting in the same results as when you don‘t measure at all a lack of understand

Success Metrics

In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics shows organizational leaders how to measure success at the individual and organizational levels.


Author: Martin Klubeck

Publisher: Apress

ISBN: 9781484225868

Category: Business & Economics

Page: 223

View: 952

Learn how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals. Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit—the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations—corporate, government, small, large, nonprofit, or startup—need to define and pursue the underlying purpose for their existence. To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics steps you through the process of identifying and combining the right measures to gauge, narrate, and guide your organization's progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don’t measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices—which taken separately fail to describe an organization’s progress toward overall success. The author's integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization. What You Will Learn: Understand why you should measure success instead of performance Understand what to measure and what not to measure Integrate the measures of success to tell a complete story Share measures of success with different audiences Who This Book Is For Organizational leaders at all levels from the executive suite to middle management, analysts and consultants who are tasked with designing metrics programs for organizations, individuals interested in adapting the author's framework to measure overall personal success in multiple dimensions

Managing Information Technology Resources in Organizations in the Next Millennium

User Satisfaction as a Measure of the Success of Information Technology Applications in Small Business Stephen ... Small businesses have very little control over forces that are external to the organisation , which means that they face ...


Author: Information Resources Management Association. International Conference

Publisher: IGI Global

ISBN: 1878289519

Category: Computers

Page: 1140

View: 150

Managing Information Technology Resources in Organizations in the Next Millennium contains more than 200 unique perspectives on numerous timely issues of managing information technology in organizations around the world. This book, featuring the latest research and applied IT practices, is a valuable source in support of teaching and research agendas.

Project Management for the Creation of Organisational Value

In common methodological practice, separate project success criteria are aggregated into a single, overarching measure success (Scott-Young & Samson, 2008). However, to investigate whether different success factors drive different ...


Author: Ofer Zwikael

Publisher: Springer Science & Business Media

ISBN: 9781849965163

Category: Technology & Engineering

Page: 359

View: 801

Projects and programmes are approved and funded to generate benefits. Project Management for the Creation of Organisational Value proposes a complete framework that seeks to support such an objective – from project selection and definition, through execution, and beyond implementation of deliverables until benefits are secured. Because it is preoccupied with deliverables, accepted project management practice is flawed. Project Management for the Creation of Organisational Value proposes an alternative approach, which seeks a flow of target outcomes for the organisation investing in the project. Project Management for the Creation of Organisational Value provides support for all those who play a role of leadership in projects at different levels. Senior executives, practitioners and academics will find in this book a comprehensive guide to the conduct of projects and programmes, which includes robust models, a set of consistent principles, an integrated glossary, enabling tools, illustrative examples and case studies. A companion workbook to this text for instructors and students is available online at The workbook illustrates project management concepts using the approach presented in this book and contains a range of exercises.

Managing and Measuring Social Enterprises

Citizens, community organizations, the private sector and other stakeholders in performance assessment for best value. Performance Measurement ... Keynote address: Profit as a performance measure. ... How Organisations Measure Success.


Author: Rob Paton

Publisher: SAGE

ISBN: 9781446233856

Category: Business & Economics

Page: 208

View: 442

`Its emphasis on performance measurement affords rare insights into some innovative techniques. Moreover, institutional and other theories are deployed to explore the reasons for innovation.... The book should be a prized resource for postgraduate students who seek a deeper understanding of social enterprise measurement and management practices. It covers extremely and topical issues, while the case studies offer a perspective on the complexities of real social enterprises' - Prometheus `Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons - accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this' - Voluntary Sector Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations. Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including: · Outcome measurement · Using financial ratios for performance comparison · Social audit · Process benchmarking · Externally accredited standards (like `Investors in People' and ISO 9000) · Diagnostic models and other tools from the quality movements · `Balanced scorecards' Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic. Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector. This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.

Organisational Learning and Effectiveness

One possibility is that organisational learning and success are mutually reinforcing. ... Identifying the benefits of organisational learning: measuring the results Garvin (1993) is one of the few writers to address the need for a ...


Author: Denton John

Publisher: Routledge

ISBN: 9781134652020

Category: Business & Economics

Page: 256

View: 485

Learning is increasingly seen as crucial to the success of organisations but many studies of the subject offer very little empirical evidence to substantiate this. Based upon in-depth research, including over seventy interviews with managers and employees, Organisational Learning and Effectiveness is an original and comprehensive analysis of learning organisations. Contents include: * detailed case studies of five major international companies: Coca-Cola and Schweppes Beverages, 3M, Siebe, Mayflower and Morgan Crucible * the intellectual origins of organisational learning * best practice in organisational learning * the importance of leadership roles and skills *a critical examination of the usefulness and relevance of organisational learning and effectiveness. Integrating management theory and practice, this volume is an extremely valuable resource for all those with an interest in organisational behaviour and human resource development.

Managing Sport Facilities and Major Events

Consequently, every organisation will measure success in its own way. Performance measures must take into account the internal and external environment facing the facility or event, the inputs and processes that produce the products and ...


Author: Eric C. Schwarz

Publisher: Routledge

ISBN: 9781317217718

Category: Sports & Recreation

Page: 306

View: 667

Sport events are inextricably linked to the places in which they are hosted. High-profile events require high-quality venues, and the proper management of facilities is crucial to their success. Now in a fully revised and updated new edition, Managing Sport Facilities and Major Events is still the only textbook to introduce the fundamentals of sport facility and event management in an international context. With detailed real-world case studies and insights from professional practice, this book offers a systematic guide to the management issues and practical problems that sports managers must address to ensure financial, sporting, and ethical success. It covers all the key aspects of sport facility and major event management including the bidding process, facility development, risk analysis, budgeting, marketing, branding, and quality assurance, as well as completely new chapters on analytics, impact, and legacy. Now supported by a companion website containing slides, test banks, a glossary, and sample syllabus, this is an invaluable resource for students and practitioners alike and is essential to any course on sport facilities, event management or sport administration.