MANAGING HOTELS

NUTS & BOLTS OF HOTEL MANAGEMENT RAM GUPTA. Let us understand the link between reputation management and revenue management. In the competitive environment ...

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Author: RAM GUPTA

Publisher: Notion Press

ISBN: 9781647339142

Category: Business & Economics

Page: 284

View: 170

The Hospitality industry is perhaps one of the oldest in the world. What started by providing accommodation to travelling merchants has gradually blossomed into a global, multibillion-dollar industry. Now, more than ever, the hospitality industry has refined its offering, products, and styles to match the ever-increasing demands of millennial travelers. Today, we have specialized hotels catering to different segments of users, where experiences are tailored to the minutest detail. In this book, I have briefly touched upon the various facets of the inner working of this wondrous and complex industry. From the way technology is changing the face of how a hotel is run to luxury establishments rising up to their responsibilities and embracing sustainable initiatives, I have covered all this and more in a series of short articles. Summarizing my 45 years of experience into a book was not easy, but I have, nonetheless, made an honest attempt to keep all articles informative and engaging. My vision for this book was to create a valuable resource for those who are trying to make a mark in the hospitality industry or even those of you who crave a peek into what goes on behind the scenes of one of the smoothest running shows in the world!

Managing Tourism and Hospitality Services

28% only dedicated to 'managing'. In small 3-star hotels (<50 rooms) managers spent even greater amounts of their time in operations.

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Author: B. Prideaux

Publisher: CABI

ISBN: 9781845930158

Category: Electronic books

Page: 384

View: 820

The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Managing Hotels Nuts Bolts of Hotel Management

My vision for this book was to create a valuable resource for those who are trying to make a mark in the hospitality industry or even those of you who crave a peek into what goes on behind the scenes of one of the smoothest running shows in ...

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Author: Ram Gupta

Publisher: Notion Press

ISBN: 1647339138

Category: Business & Economics

Page: 284

View: 344

The Hospitality industry is perhaps one of the oldest in the world. What started by providing accommodation to travelling merchants has gradually blossomed into a global, multibillion-dollar industry. Now, more than ever, the hospitality industry has refined its offering, products, and styles to match the ever-increasing demands of millennial travelers. Today, we have specialized hotels catering to different segments of users, where experiences are tailored to the minutest detail. In this book, I have briefly touched upon the various facets of the inner working of this wondrous and complex industry. From the way technology is changing the face of how a hotel is run to luxury establishments rising up to their responsibilities and embracing sustainable initiatives, I have covered all this and more in a series of short articles. Summarizing my 45 years of experience into a book was not easy, but I have, nonetheless, made an honest attempt to keep all articles informative and engaging. My vision for this book was to create a valuable resource for those who are trying to make a mark in the hospitality industry or even those of you who crave a peek into what goes on behind the scenes of one of the smoothest running shows in the world!

Understanding and Managing Tourism Impacts

In the 1980s, many of the early international investments in China were to build upscale international hotels to meet the urgent needs of a small but ...

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Author: Colin Michael Hall

Publisher: Routledge

ISBN: 9780415771337

Category: Social Science

Page: 365

View: 434

As one of the world's largest industries, tourism carries with it significant social, environmental, economic and political impacts. Although tourism can provide significant economic benefits for some destinations, the image of tourism as a benign and environmentally friendly industry has often been challenged. This text provides a clear, accessible and up-to-date synthesis of tourism's role in our contemporary world, both as an agent of change, and as a response to it. Tourism-related change is approached from a framework that illustrates the changing environments in which they occur, including the spatial scale of such impacts and the effects of these impacts over time. This framework is then applied to the economic, socio-cultural and physical dimensions of tourism. After examining the different forms of tourism-related impacts, the book then discusses the role of planning as part of an integrated approach to the mitigation of undesirable impacts and the maximization of the desirable benefits of tourism development. Case studies and illustrations from a variety of locations from around the world are used throughout the book to exemplify key themes and issues; additionally figures and tables serve to elucidate statistical data.

Professional Hotel Management P B

Negi, J.M.S.: Principles of Grading and Classification of Hotels, ... Rutherford (Dg): Hotel Management and Operation; Van Nostrand Reinhold NY.

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Author: J M S Negi

Publisher: S. Chand Publishing

ISBN: 9788121915182

Category: Business & Economics

Page:

View: 340

This book, an essential text for hospitality management students, examines the relevance and applications of general management theory and principles to hospitality organizations. Using contemporary material and case studies, the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with the real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.

The Practical Guide to Managing Event Venues

Hotel management courses predate events management courses by a long way, so most good hotels have qualified management, too. And, hotels have dedicated ...

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Author: Philip Berners

Publisher: Routledge

ISBN: 9781351045575

Category: Business & Economics

Page: 236

View: 510

This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author’s real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management: pre-event, onsite and post-event. Topics covered include developing the client relationship, marketing, financial accountability, risk, interdepartmental communication, onsite procedures and post-event evaluation. This is a fundamental resource for all event management and hospitality students. It is also a book for anybody who manages a venue or is a venue event manager. The Practical Guide to Managing Event Venues makes the business of venue management appealing, understandable and achievable.

The Starting and Managing Series

Business Management : Hotels , Motels and Restaurants . Donald E. Lundberg and Vernon Kane . University of New Hampshire , Durham , N.H. 1952 .

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Author: United States. Small Business Administration

Publisher:

ISBN: UIUC:30112102078414

Category: Small business

Page:

View: 256

Starting and Managing a Small Motel

Business Management : Hotels , Motels and Restaurants . Donald E. Lundberg and Vernon Kane . University of New Hampshire , Durham , N.H. 1952 .

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Author: Harold Whittington

Publisher:

ISBN: IND:30000115861340

Category: Motel management

Page: 70

View: 647

Managing Quality in America s Most Admired Companies

Hyatt Hotels Corporation, founded in 1957, is one of the leading hotel companies in the United States. By the late 1 960s, Hyatt had become recognized for ...

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Author: Jay W. Spechler

Publisher: Berrett-Koehler Publishers

ISBN: 0898061180

Category: Business & Economics

Page: 422

View: 556

What are America's leading companies doing to excel in quality? This book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldridge National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. Included are case studies from: Xerox; Federal Express; Westinghouse; Whirlpool; Hyatt Hotels and Resorts; Marriott; New York Life; Cadillac Motor Car; 3M; Knight-Ridder; and Kmart. The case studies focus on how the Baldridge Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management - from values and philosophies to actual implementation, training, measurement and employee involvement. They include many practical examples to illustrate successful strategies, programmes and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

Hotel Accommodation Management

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.

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Author: Roy C. Wood

Publisher: Routledge

ISBN: 9781351690485

Category: Business & Economics

Page: 210

View: 538

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Managing Ethical Consumption in Tourism

To enhance the reliability of the interview data, a further 22 London hotel managers were interviewed, managing hotels ranging from budget class to fivestar ...

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Author: Clare Weeden

Publisher: Routledge

ISBN: 9781317999683

Category: Business & Economics

Page: 260

View: 849

Neither the tourism industry nor the tourist has responded convincingly to calls for more responsibility in tourism. Ethical consumption places pressure on travellers to manage a large number of decisions at a time when hedonic motivations threaten to override other priorities. Unsurprisingly, tensions occur and compromises are made. This book offers new insight into the motivations that influence tourists and their decision-making. It explores how consumers navigate the responsible tourism market place and provide a rich understanding of the challenges facing those seeking to encourage travellers to become responsible. Not only will the book provide an improved interpretation of the complexity of ethical consumption in tourism, but it will also offer a variety of stakeholders a deeper understanding of: the key challenges facing stakeholders in the production and consumption of responsible tourism how ethical consumers can be influenced to consume ethically the gaps in consumer knowledge and how to broaden the appeal for individuals to make more informed ethical decisions how tour operators can respond to this emerging market by innovative product development how to design informative marketing communications to encourage a greater uptake for responsible holidays how destinations can tailor their products to the ethical consumer market how destination communities and management organisations can target responsible tourists through the provision of sustainable alternatives to mass-market holiday products. Written by leading academics from all over the world, this timely and important volume will be valuable reading for ubdergraduate and postgraduate students, researchers and academics interested in Tourism Ethics, Ethical Consumption and the global issue of Sustainability.

Managing Knowledge Absorptive Capacity And Innovation

Five-star hotels were chosen because of the likely demand for high quality, ... and a cover letter to obtain approval first from the hotel management.

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Author: Joe Tidd

Publisher: World Scientific

ISBN: 9781800610323

Category: Business & Economics

Page: 552

View: 902

Knowledge Management focuses on identifying, sharing, storing, and exploiting internal knowledge, whereas Open Innovation is more concerned with sources of external knowledge. However, this simple dichotomy between open and closed approaches is unhelpful and not realistic. Instead, it is the interaction between internal and external knowledge that creates dynamic capabilities and the ability to innovate. In particular, we need to better understand the interactions between internal and external knowledge, and how these influence innovation outcomes under different conditions. This edited volume, Managing Knowledge, Absorptive Capacity, and Innovation, provides an opportunity to combine contemporary interests in Open Innovation with the classic notion of absorptive capacity, to better understand how organisations can manage the absorption and exploitation of inbound external sources of knowledge in order to innovate.

Creatingandmanagingexperiencesinculturaltourism

cultural tourism, Chhabra (2010) presents four historical hotels in different parts of the world (USA, UK, India, Japan) in terms of their identity and ...

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Author: Jelincic Daniela Angelina

Publisher: World Scientific

ISBN: 9789813233690

Category: Business & Economics

Page: 380

View: 560

A key tool in creating a destination experience is the experience economy. This is even more true for cultural tourism experiences since culture's intrinsic values are inherently linked to experiences.The book Creating and Managing Experiences in Cultural Tourism aims to provide theoretical and practical background on the experience economy applied in sustainable cultural tourism. This entails a wide range of subjects addressing cultural heritage, creative industries and contemporary culture. Theoretical approaches to experience creation are presented to offer the 'rules' of designing the cultural tourism experiences. With inspirational and innovative examples, it provides an insight into the field of cultural tourism from prominent editors, authors and contributors in their respective fields.

Managing Facilities

Perhaps a facilities management approach could have value in preventing ... In considering even small hotels (which represent the greatest proportion of all ...

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Author: Christine Jones

Publisher: Taylor & Francis

ISBN: 9781136384912

Category: Business & Economics

Page: 192

View: 166

Managing Facilities provides a clear introduction to the concepts, development and application of managing facilities in hotels. Premises and services operations management are considered through the application of generic management techniques. In hotels, buildings, land, assets, people and services are essential resources which need to be managed to meet organizational objectives. Through practical techniques and examples, Jowett and Jones show how these facilities can be continuously improved to increase competitiveness and meet the ever changing needs of the customer. Managing Facilities is: · the only UK book to reflect modern facilities management practices in hospitality · full of practical examples · a reference source and introduction in one format Managing Facilities is a concise guide for hotel, hospitality and facilities managers. It is also an excellent text for undergraduate and postgraduate students of hospitality management. Val Jowett MSc FHCIMA is Principal Lecturer at Leeds Metropolitan University and has taught Accommodation Management, and now Facilities Management, for over 25 years. In her earlier career she worked for British Transport hotels and then in Domestic Services Management in the N.H.S. She has taught in the USA and India and now manages a series of developmental initiatives which centre around NVQs, mentoring and careers development learning. Christine Jones BA MIMgt MHCIMA is the Head of School of Business and Professional Studies at Burton Upon Trent College. She has a wide range of occupational and research experience in the hospitality industry and has held teaching posts in a number of Further and Higher Educational establishments.

Managing Customer Trust Satisfaction and Loyalty through Information Communication Technologies

Table 2 summarizes the main benefits of receiving and handling customer complaints for hotels. Also, interview example quotations relating to these benefits ...

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Author: Eid, Riyad

Publisher: IGI Global

ISBN: 9781466636323

Category: Business & Economics

Page: 427

View: 926

Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technology’s involvement with business processes in different sectors and industries while identifying marketing activities that are affected by its usage. This reference is a vital source for organizational managers, executives, and professionals, as well as academics and students interested in this constantly changing field.

Managing Sustainable Tourism Resources

According to a study by the International Hotels Environment Initiative and Accor, ... the attitude of hotel managers in Macau towards green management.

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Author: Batabyal, Debasish

Publisher: IGI Global

ISBN: 9781522557739

Category: Business & Economics

Page: 330

View: 599

Different tourism sites and destinations require different management approaches to maintain resources for both tourists and native populations. Through evaluating ongoing patterns in the industry, businesses are able to maintain an equilibrium between the local community and tourist populations. Managing Sustainable Tourism Resources is a scholarly publication that takes an in-depth look at the different aspects of tourism as well as its impacts on cultural awareness, ecological harmony, and diversity. Additionally, it analyzes the operational functions within varying types of tourism and business strategies including women entrepreneurship, tourism in national parks and sanctuaries, and sustainable management. This book is a vital resource for entrepreneurs, policy makers, managers, economists, business professionals, academicians, and researchers seeking coverage on the management and sustainable tourism.

Managing Globally with Information Technology

Technology has been increasingly developing a major role in the Tourism area , particularly in hotel operations and , must be a relevant part of hotel ...

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Author: Sherif Kamel

Publisher: IGI Global

ISBN: 193177742X

Category: Business & Economics

Page: 300

View: 338

"As the world economy becomes more interdependent and competition more global, the information technology management challenges of enabling the global marketplace must be met with innovative solutions. Covering both technological barriers and managerial challenges, this discussion includes international issues such as managerial experiences in Brazilian hotels, competition in the Asian automotive industry, e-business in Thailand, and job security in Egypt. A business-model handbook for the challenges faced by developing nations is also provided."

Managing Corporate Growth

Accor's initial positioning was as a medium-quality hotel with a mix of European-level customer service and cuisine quality and a design and service ...

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Author: Jordi Canals

Publisher: OUP Oxford

ISBN: 0191589977

Category: Business & Economics

Page: 198

View: 769

As economic growth in Western countries shows signs of fatigue, companies are battling hard to discover how to generate and sustain corporate growth. The restructuring and reengineering processes of the early 1990s, and the massive lay-offs they brought about, have only given an additional boost to the need for expansion. Corporate efficiency is indispensable, but is not a sufficient condition for corporate survival. Firms need to think about their future growth.

The International Hospitality Business

4 Inter-Continental Hotels' pioneering effort in management contract was soon ... company to assume full responsibility for managing the owner's hotel.

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Author: Lawrence Yu

Publisher: Psychology Press

ISBN: 9780789005595

Category: Business & Economics

Page: 404

View: 366

International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. International Hospitality Business analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager. Through International Hospitality Business, you will learn how an effective global hospitality manager must have a broad trans-disciplinary perspective that includes studies in politics, culture, and geography to better prepare for the complexity of international operations. Expand your knowledge of how to deal with the issues that confront hospitality firms and managers in international development and operations by: understanding the great demand for competent managers to oversee operations in foreign countries because of the explosive growth of the international hospitality industry exploring the complex issues faced by hospitality managers when they are assigned to work overseas gaining insight into international hospitality firms’policies regarding developmental strategy, organizational structure, marketing, finance, accounting, and human resource management recognizing the international hospitality industry as an integral part of the service import and export business to help students gain a better understanding of managerial roles With The International Hospitality Business, you will examine world travel patterns, major hotel chains, and foodservice companies in different regions of the world to expand your knowledge and help you face the dynamic changing world of international hospitality. While this volume provides you with important, comprehensive knowledge that will help you manage the your overseas hospitality operations in a way that keeps the most important person in any business--the customer--contented.